June 2018

Over the past decade, both the demand for health care services among veterans and the wait times experienced by Veterans have increased, which has led the Department of Veteran Affairs (VA) to purchase private care to meet this demand and decrease wait times. As a result, VA now purchases private care for a third of its appointments. But is the quality of this care on par with VA? What is the experience of clinicians providing private care to Veterans? And, most importantly, what is the readiness of providers to deliver culturally competent care to Veterans?