Staff Perspective: Are we “Pushers”, or “Adaptive” with patient understanding?
I catch myself in a trap every so often, as my colleagues have, getting so caught up in selling the phases outlined in a treatment modality that I haven’t taken the time to hear the words from the patients’ perspective. And, working with an all military culture, I’ve found that when this happens I’ve usually lost the patient. I’ve used terms that simply don’t resonate with them and they are less willing to engage in whatever awesome thing I’m trying to get them to try.
